At Bluly, we are committed to delivering your handcrafted wooden chess products safely and efficiently. This Shipping Policy outlines our practices regarding processing times, shipping options, delivery times, and related information.
By placing an order on bluly.shop, you agree to the terms outlined below.
1. Shipping Locations
We currently ship to:
United Kingdom – with free standard shipping.
Selected International Destinations – available during checkout.
If your country is not listed or shipping is unavailable at checkout, feel free to email us at support@bluly.shop and we will do our best to assist.
2. Processing Time
Orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed the next business day.
You will receive a shipping confirmation email with tracking details once your order has been dispatched.
3. Shipping Methods & Estimated Delivery Times
UK Orders:
Standard Shipping (Free): Delivered in 3–7 business days.
International Orders:
Standard International Shipping: Delivered in 7–14 business days (depending on destination).
Expedited Shipping (Optional): Delivered in 3–7 business days (additional fee applies).
Please note: Delivery times are estimates and may vary due to customs delays, weather, or high-demand periods.
4. Shipping Costs
UK Shipping: Free standard shipping on all orders.
International Shipping: Calculated at checkout based on destination and order weight.
5. Tracking Your Order
Once your order ships, you’ll receive an email with a tracking number and link. If your tracking link hasn’t updated after a few days, contact us at support@bluly.shop.
6. Customs, Duties & Taxes (International Orders)
Customs duties and import taxes may apply to international orders. These fees are the responsibility of the buyer and are not included in product or shipping prices.
Please check your local customs regulations before ordering.
7. Delays in Shipping
We work hard to meet our estimated shipping times, but delays can happen due to:
Weather or natural disruptions
Customs inspections (international orders)
High seasonal demand (e.g., holidays)
We will notify you of any significant delays.
8. Lost or Damaged Items
If your order is lost or arrives damaged:
Contact us at support@bluly.shop within 7 days of delivery.
Provide your order number and, if applicable, clear photos of the damage.
We’ll work with the carrier to investigate and resolve the issue.
Bluly is not responsible for orders lost or stolen after delivery is confirmed to the provided address.
9. Address Accuracy
Please ensure all shipping details are accurate. We are not responsible for delays or failed deliveries due to incorrect address information.
If you notice an error after placing your order, contact us immediately.
10. Policy Updates
We reserve the right to update this Shipping Policy at any time. Updates will be posted here with an updated effective date. Please review this page periodically for any changes.
11. Contact Us
If you have any questions about shipping, reach out to us:
Email: support@bluly.shop
Phone: +44 7950415836
Address: 27 St Alban’s Rd, Norwich NR1 2QX, United Kingdom