At Bluly, we want you to be completely satisfied with your purchase of our handcrafted wooden chess products. If you’re not fully happy with your order, this Refund Policy explains how we handle returns, refunds, and cancellations.
By purchasing from bluly.shop, you agree to the terms outlined below.
1. Returns
We accept returns on unused and unopened items within 30 days of delivery. To be eligible for a return, the following conditions must be met:
The item must be unused and in its original packaging.
The return request must be initiated within 30 days of receiving your order.
The product must not be damaged or altered in any way.
Please contact us at support@bluly.shop before returning any items.
2. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your refund is approved, the amount will be automatically credited to your original method of payment.
Note: It may take a few business days for the refund to appear in your account, depending on your bank or payment provider.
3. Exchanges
We do not offer direct exchanges. If you’d like a different item, please return the original product for a refund and place a new order. If you need assistance, feel free to reach out to support@bluly.shop.
4. Refund Processing Time
After we receive your return, refunds are processed within 7 business days. Please allow additional time for the refunded amount to reflect in your account.
5. Return Shipping
Customers are responsible for return shipping costs unless the product was defective, damaged, or incorrect.
Please send returns to the following address:
Bluly Returns
23 Mousehold Ave, Norwich NR3 4RS, United Kingdom
For international returns, you are responsible for any customs duties, taxes, or import fees.
6. Damaged or Defective Items
If you receive a damaged or defective product, contact us immediately at support@bluly.shop with your order number and photos of the issue. We will either issue a full refund or send a replacement item at no additional cost.
7. Order Cancellations
Orders may be canceled before shipment by contacting us as soon as possible. Once your order has been shipped, cancellations are no longer possible, and the return process must be followed instead.
8. Change of Mind
If you change your mind after the item has shipped, you’re welcome to return it as long as it meets our return conditions. Please note that we do not cover return shipping costs for change-of-mind returns.
9. International Returns
International customers are responsible for:
Return shipping costs
Any applicable customs duties or taxes
We recommend using a trackable shipping service, as we are not liable for lost return shipments.
10. Contact Us
If you have any questions about this Refund Policy or need assistance with a return, please contact us:
Email: support@bluly.shop
Phone: +44 7950415836
Address: 27 St Alban’s Rd, Norwich NR1 2QX, United Kingdom