Here, you’ll find answers to some of the most common questions about our wooden chess sets, orders, shipping, and more. If you can’t find what you’re looking for, don’t hesitate to reach out at support@bluly.shop — we’re happy to help!
What products does Bluly offer?
Bluly specializes in high-quality wooden chess sets that combine classic elegance with durability. Whether you’re a beginner, a casual player, or a serious enthusiast, we have the perfect set for you.
What types of wood are used in your chess sets?
Our chess boards and pieces are crafted from premium woods such as walnut, rosewood, maple, and boxwood. We ensure each product is finely finished for durability, balance, and a polished look.
How do I choose the right chess set?
Consider factors like:
Board size and piece height (especially king height)
Whether you want storage features or travel portability
The material and style (classic vs. modern design)
Check our product descriptions for detailed specs, or email us at support@bluly.shop for personal recommendations.
How should I care for my wooden chess set?
To maintain your set’s beauty:
Wipe pieces with a soft dry cloth regularly
Avoid direct sunlight or moisture
Store in a dry, cool place (use included cases or storage boxes)
Avoid using harsh cleaners or water.
How long does shipping take?
Shipping times vary depending on your location:
UK Orders: Standard Shipping (3–7 business days) — FREE
International Orders: Standard (7–14 business days), or Expedited (3–7 business days)
We’ll email you tracking info once your order ships.
Can I track my order?
Yes! You’ll receive a tracking number via email once your order has shipped. Use it to track your order on the carrier’s website. Need help? Email us at support@bluly.shop.
Can I change or cancel my order?
Yes, but only before the order is shipped. Contact us ASAP at support@bluly.shop. If it’s already shipped, you can return the item once it arrives (see our Return Policy).
What is your return policy?
If you’re not fully satisfied with your order, we accept returns of unused products within 30 days of delivery. Items must be in original packaging and in new condition. Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.
Do you offer gift cards?
Not at the moment, but we’re working on it! Subscribe to our newsletter to be notified when they become available.
Do you ship internationally?
Yes! We ship to selected countries worldwide. Shipping costs and times vary by destination. Note: International customers are responsible for any applicable customs duties or taxes.
Is your packaging eco-friendly?
We use recyclable packaging whenever possible and are committed to reducing waste. Our wooden products are crafted with sustainability in mind.
Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive a discount on your first order and stay updated on exclusive promotions, restocks, and new arrivals.
How can I contact customer service?
We’re here to help!
📧 Email: support@bluly.shop
📞 Phone: +44 7950415836
📍 Address: 27 St Alban’s Rd, Norwich NR1 2QX, United Kingdom
🕒 Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)